Personal Data FAQ

It is never mandatory create an account or add an email address. If you do not have the need to add additional devices, you can continue to enjoy VPN AI for a lifetime without ever logging in or providing any registration information.

VPN

Whenever you connect to our VPN service, your activity is completely encrypted with 128-bit AES encryption, which means that your web history and browsing data cannot be seen by us, or anyone.

Private Browser

We strictly do not collect, store, or use any web browsing history, cookie information, or personal information in our built-in Private Browser.

Personal information such as first name, last name, or any other personal identifiable information will never be required.

VPN

Since we do not collect any personal information, it is also not possible to attribute particular VPN session back to your personal identity.

Private Browser

Since we do not collect any personal information, it is also not possible to attribute particular web browsing session back to your personal identity.

We use Apple In-App Purchases (https://developer.apple.com/in-app-purchase/) to manage payments. Apple does not expose or share customer credit card information to us.

1. Personal information (Optional)

Only WHEN and IF you choose to register to VPN AI service with an OPTIONAL account, we will receive only the data that you provide to us which may include: 1. Usernames, 2. Email addresses.

2. Service performance data and app analytics

VPN

Like any good technology company, we are committed to creating the best experience for our users. For this purpose, we do monitor the health and performance of our VPN servers for optimization and improvement to bring you the fastest VPN speeds

We collect health and performance data of our VPN servers which may include: 1. Connection speeds, 2. Server status, 3. Server active duration, 4. Status indicator, 5. Number of active connected users per server.

We collect aggregated app analytics information which may include 1. Error messages 2. App state 3. App interaction 4. Navigation within app interface.

Private Browser

We collect aggregated app analytics information which may include 1. Error messages 2. App state 3. App interaction 4. Navigation within app interface.

3. Diagnostic information for technical support

For customer technical support, we do collect diagnostic app information such as 1. App connection status, 2. App connection state, 3. VPN profile installed 4. Error messages, 5. Servers that you select in app.

Here is a full list of the information we do not collect:

Data
Internet activity	IP addresses of users or visitors on our websites
Internet browsing history	DNS Queries while connected
Internet search history	Personal data such as email address, first name or last name
Web traffic or any information transmitted between websites, apps, or services and your device	Account, payments, credit card information and membership info

Here is a full list of the information we do collect:

Optional registration information
Username (Optional)	Email addresses (Optional)

Server health and performance data
Server connection speed	Server status and health
No. of active VPN connections

Aggregated app analytics
Error messages	App state
App interaction	App navigation
App VPN profile installed flag	App connection status

Diagnostic information
App error messages	App server selection